Nut Shelf Cloud Kitchen - Return & Refund Policy
At Nut Shelf Cloud Kitchen, we are committed to providing you with a delightful and satisfying dining experience. We understand that things don't always go as planned, and we want to ensure you have a positive experience even if there's a hiccup along the way. This Return & Refund Policy outlines our commitment to resolving any issues you may encounter with your order.
Our Guarantee:
We take pride in the quality of our food and the accuracy of our service. If you experience any of the following issues, please don't hesitate to contact us:
- Incorrect Order: If you receive an item that is different from what you ordered, we will gladly replace it with the correct item or provide a full refund for that item.
- Food Quality: If you believe the quality of your food is not up to our standards (e.g., spoiled ingredients, undercooked food), we will happily replace the item or provide a full refund.
- Allergies and Dietary Restrictions: We take allergies and dietary restrictions very seriously. If you have an allergy or dietary restriction, please inform us when placing your order. If you experience an issue related to an allergy or dietary restriction despite informing us, we will replace the item or provide a full refund.
Delivery Issues:
We partner with reliable delivery services to ensure your order arrives promptly and in perfect condition. However, if you experience any delivery-related issues, such as:
- Late Delivery: If your order arrives significantly later than the estimated delivery time, please contact us. We will work with our delivery partners to investigate the issue and provide an appropriate resolution, which may include a partial refund or a credit towards a future order.
- Damaged Food: If your food arrives damaged or spilled, please contact us immediately. We will gladly replace the damaged items or provide a full refund.
Order Changes and Cancellations:
We understand that plans can change. If you need to make changes to your order or cancel it altogether, please contact us as soon as possible. We will do our best to accommodate your request, but please note that order changes or cancellations may not always be possible due to our preparation process.
Contact Us:
If you encounter any issues with your order, please contact us immediately through one of the following channels:
- Phone: +973 33888603
- Email: Sales TNSC
Our dedicated customer service team will be happy to assist you and resolve any issues promptly and efficiently.
Exclusions:
While we strive to provide the best possible service, there are certain situations where refunds or replacements may not be provided:
- Change of Mind: If you simply change your mind about your order after it has been placed, we generally do not provide refunds.
- Partially Consumed Food: If a significant portion of the food has been consumed, we may not be able to offer a refund or replacement.
Your Satisfaction is Our Priority:
At Nut Shelf Cloud Kitchen, we value your business and strive to exceed your expectations. We believe this Return & Refund Policy reflects our commitment to customer satisfaction and ensures a positive dining experience for everyone.
Please note: This policy is subject to change. Any updates will be posted on our website and ordering platforms.